September 11, 2025
…and we are committed to keeping the conversation going!
We’ve seen the conversations happening online about recent high utility bills and the information being shared regarding Iowa utility customer rights. We understand that this has caused concern for many, and we want to acknowledge those feelings and offer support.
City Hall is committed to transparency and open respectful dialogue. If you have questions about your bill, recent rate increases, or your household’s usage, our staff would genuinely love to talk with you. Our goal is to help residents feel informed and empowered – not overwhelmed, and we are prioritizing ways to be more proactive for our community moving forward.
At the same time, we want to make sure everyone has access to clear and factual information about their rights as utility customers in Iowa.
Your Consumer RightsLearn what protections you have as a utility customer in Iowa:
Need to File a Complaint?If you’re experiencing issues with your utility provider, you can file a formal complaint here:
Need to File for Energy Assistance?The Low-Income Home Energy Assistance Program (LIHEAP) helps qualified low-income families in Iowa meet the cost of home heating by providing a one-time payment to your heating utility:
Questions About Utility Rates?The Iowa Attorney General advocates for consumers on utility rate issues. Learn more or get help:
We’re grateful for the opportunity to serve this community and are committed to making sure everyone has the information and support they need. Let’s keep the conversation going together.