Water
The West Liberty Water Department’s mission is to provide the best water quality and customer service possible. We have the capacity of delivering 750,000 gallons of water per day deriving from two Jordan Aquifer wells.
In 2014 the plant was upgraded with a treatment process consisting of aeration and sand filtering that removes iron and magnesium from the water. In 2017 the water plant upgraded to a Reverse Osmosis Water Treatment Facility.
Through the two processes we have the capacity to deliver 750,000 gallons of water cleaner, healthier and with significantly reducing sediment or scaling build up and further reducing the need for individual water softeners or conditioning agents.
The distribution system has water mains that range from 4″ to 12″ and metering ranges from ¾ to 6″ with approximately 250 fire hydrants and 25 miles of water mains supporting our customers.
Commonly Asked Questions
Why is my water and sewer bill higher this month?
Water and sewer rates have recently increased based on recommendations from an independent engineering firm’s rate study, which was reviewed and approved by the City Council.
Why does my water and sewer consumption vary so much month to month when there are no changes in lifestyle?
There are several reasons your water usage may vary. Common causes include toilets and water softeners, which often use water quietly. Additionally, meters record usage in increments of 1,000 gallons, so monthly readings can appear higher or lower depending on where you are in that cycle. Your sewer bill is also directly tied to your water consumption each month.
How can I tell if I have a water leak?
Leaks occurring before the water meter cannot be detected by simply looking at the meter, as it only measures water that passes through it. The meter includes an indicator that shows when water is flowing. If you are not using water and the indicator is moving, this suggests a leak within your home’s plumbing system.
Why is the water department coming to my home?
We may visit your property to repair a meter or reading equipment, or to notify you of high or unusual water usage detected by our system. Additionally, we are currently inspecting service lines to identify their material, as required by new EPA lead and copper regulations. This involves documenting the material of every service line connected to our main system.
Who is responsible for the water and sewer service line entering my home?
The City of West Liberty is responsible only for the water and sewer main distribution systems. Homeowners own the entire water service line from the home to the main line, including the curb stop valve, but excluding the water meter. Similarly, homeowners are responsible for the entire sewer lateral up to the main sewer line.
What can I do to minimize my water and sewer consumption to lower my bill?
Inspect all visible plumbing, including pipes and fixtures. Check your water meter to ensure it is not running when no water is in use. For a thorough assessment, consider hiring a licensed plumber to identify existing or potential issues.
What is the city doing to help customers with bills and investigating problems?
The City is exploring advanced software and smart water meters to improve service. In the future, these upgrades may allow daily and even hourly monitoring of water and electricity usage, providing residents with more accurate and timely information.
Service Line Warranty Facts
Service Line Warranties of America offers residents of West Liberty coverage of their home’s exterior water and sewer lines.
Water & Sewer
Location: 106 W. Second St.
Phone: (319) 627-2418
NOTE: Water Quality Reports will not be mailed out to residents. Copies can be requested at city hall.
