September 16, 2021
RESOLVING CUSTOMER COMPLAINTS
PUBLIC NOTICE FROM YOUR WEST LIBERTY MUNICIPAL ELECTRIC UTILITY
All of us at West Liberty Municipal Electric Utility do our best to make sure your utility service is as good as it can be. If you have a complaint, we’d like to resolve it as quickly as possible. Persons desiring to request information from or register complaints with West Liberty Municipal Utility may do so by contacting:
Faith Lane, Utility Billing Clerk at the Waldo C. Meyers Municipal Building/City Hall
409 N. Calhoun Street
West Liberty, Iowa 52776
319-627-2418
If your complaint is related to service disconnection, safety, or renewable energy and West Liberty Municipal Electric Utility does not resolve your complaint, you may request assistance from the Iowa Utilities Board, toll free at 1-877-565-4450. You may also write the Iowa Utilities Board at:
350 Maple Street, Des Moines, IA 50319-0069, or by E-mail at iubcustomer@iub.state.ia.us.